Privacy Policy

1. Overview

This Privacy Policy explains how Candeeland Theme Park (“Candeeland,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, contact us, or book a party or other services.

2. Information we collect

We may collect the following categories of information:

• Contact information: name, email address, phone number.
• Booking and inquiry details: party date/time requests, package selections, child age ranges (if provided), special requests, and messages you submit.
• Payment information: if you make a payment, payment details are processed by our payment processor. We generally do not store full card numbers.
• Account or form data: information you enter into forms on our site.
• Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring/exit pages, and approximate location derived from IP.
• Cookies and similar technologies: data collected via cookies, pixels, and analytics tools.

3. How we use your information

We use information we collect to:

• Provide and operate our website.
• Respond to questions and requests.
• Schedule and manage party bookings and services.
• Send confirmations, updates, and service-related messages.
• Improve our website, offerings, and customer experience.
• Maintain safety, prevent fraud, and protect our guests, staff, and business.
• Comply with legal obligations.

4. Cookies, analytics, and advertising

We may use cookies and similar technologies to:

• Remember preferences and improve site functionality.
• Understand how visitors use our site (analytics).
• Measure marketing performance.

You can control cookies through your browser settings. Blocking some cookies may impact site functionality.

5. How we share information

We may share information in the following situations:

• Service providers: vendors that help us operate the website and business (website hosting, analytics, email/SMS providers, booking tools, payment processors, customer support tools).
• Legal and safety reasons: to comply with law, respond to lawful requests, enforce our policies, or protect rights, property, and safety.
• Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell your personal information for money.

6. Children’s privacy

Our business serves families, but our website is intended for adults (parents/guardians) to inquire and book services. We do not knowingly collect personal information from children under 13 through the website without a parent or guardian’s consent. If you believe a child has provided personal information to us, please contact us so we can delete it.

7. Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, and comply with legal obligations.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your choices and rights

Depending on where you live, you may have rights to:

• Request access to the personal information we have about you.
• Request correction or deletion of your personal information.
• Opt out of certain communications.

To make a request, contact us using the information in the “Contact us” section.

10. Third-party links

Our website may contain links to third-party sites (for example, social media or booking/payment providers). We are not responsible for the privacy practices of those third parties.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date.

12. Contact us

If you have questions or requests about this Privacy Policy, contact us